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Policy Review

Whereas Website Secure is an entity established for the purpose of certifying ethical merchants that provide products and services for consumers in a fair manner, the following Established Standards have been enumerated for the purpose of applying our certification seal in a standardized manner

Appying our certification seal in a fair, objective and ethical manner is essential to maintaining and increasing the value of our seal for consumers and merchants alike.

Standards

Below are a brief listing of some of the standards that we rely upon when making decisions regarding the inspection and certification process for any websites. We do reserve the right to amend these standards and the sole discretion to interpret these standards in a manner that is ethical and useful for the consumers or merchants making use of our cerification seals:

  • The product or service must clearly define all pricing, requirements, and obligations of a consumer prior to the point of sale.
  • The product or service must cost no more than the stated fees, dues, pricing or payment requirements which are plainly stated prior to the point of sale.
  • The product or service must be provided in complete, useful and working condition up to the quality standards promised as part of the tour, sales pitch or marketing materials.
  • Consumers must be addressed in a polite, secure and ethical manner by all support or customer service staff employed or directed by the merchant or product seller.
  • Reasonable requests for refunds, exchanges, credits or other remedies by any consumer must be addressed in an ethical and impartial manner. Failures on the part of the certified merchant, company, individual or website etc are to be grounds for reimbursement to the consumer.
  • All consumer identification information and privacy related data must be handled by the certified entity in an ethical manner. No 'spam mailing' or sharing of private information without consent of the consumer shall be tolerated.